Responsible Gaming

Gaming Should Be Entertainment

At Jackpot City, we believe that online casino gaming should be enjoyed as a form of entertainment only, never as a way to earn money or solve financial problems. While we offer exciting games and the possibility of winning, it's important to understand that the house always has a mathematical advantage. Only gamble with money you can afford to lose, and never chase losses or bet more than you planned.

Age Verification

Online gambling in Canada is restricted to individuals who are 18 years of age or older (or the applicable legal age in your province). All players must verify their age during account registration. If you are under the legal gambling age, you are not permitted to use our services or access Jackpot City.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. If you recognize any of the following warning signs in yourself or someone else, it may be time to seek help:

• Gambling with larger amounts of money than intended
• Frequent thoughts about gambling or past gambling experiences
• Chasing losses by continuing to gamble to recover money lost
• Hiding gambling activities from family, friends, or partners
• Feeling anxious or irritable when trying to stop or reduce gambling
• Using gambling to escape stress, anxiety, or negative emotions
• Borrowing money or neglecting bills to fund gambling
• Lying about the amount of time or money spent gambling
• Relationship or work problems resulting from gambling
• Failed attempts to reduce or control gambling behavior

If you experience any of these signs, professional help is available and support is just a call away.

Self-Help Tools & Features

Jackpot City provides several tools to help you maintain control of your gambling:

• Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly)
• Loss Limits: Restrict the amount of money you can lose during a gaming session
• Reality Checks: Receive regular notifications during play reminding you of your gambling session duration and spending
• Session Limits: Set maximum time limits for your gaming sessions
• Self-Exclusion: Temporarily or permanently exclude yourself from accessing your account
• Account Closure: Close your account if you need a break from gambling

We encourage you to use these tools proactively as part of your responsible gaming strategy.

Support Organizations

If you or someone you know is struggling with problem gambling, professional support is available. The following organizations provide confidential help and resources:

Canada

• Responsible Gambling Council
  Website: www.responsiblegambling.org
  Confidential support and resources for problem gambling in Canada
• Gamblers Anonymous Canada
  A peer-support organization offering free meetings across Canada

United States

• National Council on Problem Gambling
  Website: www.ncpgambling.org
  National Helpline: 1-800-522-4700
  Free, confidential support available 24/7

United Kingdom

• GamCare
  Website: www.gamcare.org.uk
  Free counseling and support services for problem gambling
• GamStop
  Website: www.gamstop.co.uk
  National self-exclusion scheme for online gambling

Australia

• Gambling Help Online
  Website: www.gamblinghelponline.org.au
  Counseling and support services available across Australia

International Resources

• Gamblers Anonymous International
  Peer-support meetings available worldwide

If You Need Help

If you believe you have a gambling problem, please reach out for support immediately. Help is confidential, free, and available to you. Problem gambling is a treatable condition, and many people have successfully recovered with professional support.

Do not hesitate to contact one of the organizations listed above. Speaking to someone about your concerns is the first step toward regaining control.

Your wellbeing is important to us.